Policies
ATTENTION !!! ***It takes 1 to 2 BUSINESS days for your payment to be received, after the payment has been received, the Processing period begins. Processing time is 5-7 business days. Business days exclude weekends and holidays. Processing period is extended for Wigs. The Processing period is extended due to Covid-19 and the Shipping time may be delayed.***
Orders over $100 will require that your Billing and Shipping Address MATCH.
Orders over $250 will require a signature for delivery.
Orders over $400 can only be processed through Paypal.
THE FULFILLMENT PROCESS (For Virgin Hair)
1) You pay for your order
2) You will receive an Order Confirmation Email
3) It takes 1 to 2 BUSINESS days for your payment to be received, after the payment has been received, the Processing period begins. Processing time is 5-7 business days. Business days exclude weekends and holidays. Processing period is extended for Wigs. Processing period is extended 1-5 Business days during a sales period. (More info below)
4) After the processing period is over, your shipping label will be created
5) You will receive an Order Fulfillment email. Your tracking number will be inside this email.
6) Your package is shipped off via USPS Priority mail (2-3 business days US)
PROCESSING TIME (for Virgin Hair)
This is the time it takes to receive hair from our trusted vendors and enough time for Quality control. It allows us to test out all bundles to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure that you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Make sure you check you spam folder and wait after 5 business days have passed before contacting us.
SAME DAY PICK UP *only for items that are in stock
Same day pick up eligible Items, Orders Must be placed by 1 pm. Any order placed after 1 pm will be processed to be picked up the next Business day.
You must choose a pick up time that is available from 2 pm - 8 pm Monday - Saturday. You must wait for an email confirmation, that your order is ready for pick up.
If you can not make your appointment, YOU MUST CANCEL 1 HOUR IN ADVANCE.
LOCAL PICK UP ORDERS
You must choose a pick up time that is available from 2 pm - 8 pm Monday - Saturday. You must wait for an email confirmation, that your order is ready for pick up.
If you can not make your appointment, YOU MUST CANCEL 24 HOURS IN ADVANCE.
SHIPPING TIME
Shipping time occurs after the processing period has finished.
(United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail
This time does not include the processing period
Expect delays during sales periods & holidays.
REFUNDS/RETURNS/CANCELLATIONS
ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.
If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.
Returns are only accepted when you have received the wrong items.
LOST/STOLEN PACKAGES
We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
All Packages come with a Tracking number. USPS updates their system every time they put their hands on your package.
If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via WWW.USPS.COM
Contact Us
info@mynubiantresses.com